Fulfilling orders from Dallas and Phoenix has put product closer to most customers, enabling an average order-to-delivery time of 3 days. By reducing the percent of high-zone moves, the strategy also cut parcel costs 20%. “Customers that must wait many days to receive orders may look elsewhere,” says PerezPacheco. “By leveraging Staci Americas' national fulfillment network, we help reinforce the reputation of NeoLife promoters for great customer service.

The NeoLife and Staci Americas staffs function as one integrated team. “Staci Americas people are very responsive to order status and other requests,” says Perez-Pacheco. “When the answer is not available on the portal, we can get the information we need quickly.

NeoLife employs a range of packaging types, including boxes and pouches. Certain multi-SKU orders must be packed in specific ways to avoid damage in transit. NeoLife also likes to include branded messaging on its packing slips. “Associates need to be carefully trained on our packout process,” says Perez-Pacheco. “Staci Americas has done that and consistently meets SLAs for order accuracy and damage prevention.”