Retail Compliance
Staci Americas has a dedicated Retail Compliance Department that assists and guides our teams to ensure strict adherence to all retailer requirements.
Why Is Retail Compliance Important?
Chargebacks
Reputation
Competitiveness
Customer Satisfaction
Customer Relations
Performance Metrics
Order Volume
Growth Opportunities
Chargebacks
Reputation
Customer Satisfaction
Customer Relations
Performance Metrics
Order Volume
Growth Opportunities
Staci Americas Retail Compliance Team
Exceeding retailer expectations, on time, in full, as specified
Director of EDI & Retail Compliance
Six Sigma Green Belt
BS in Industrial and Systems Engineering
15 years of management experience in manufacturing
9 years as an EDI integrator assisting clients with their Retail Compliance efforts
Retail Compliance Manager
BS in Merchandising
8 years of experience exclusively within B2B Logistics with “big box” Retailers
Knowledge and understanding from all 3 perspectives: Retailer, Vendor, and 3PL
Roles in DC Operations, Quality Control, Retail/Vendor Compliance, & Vendor/Merchant Relations
What Do We Do?
How we share retail compliance information is crucial. It’s our job to articulate this information in a way that’s easily & quickly understood. We must creatively share this information through user-friendly resources, training sessions, and more.
We audit every site, every quarter, to ensure we are maintaining a high level of standard for retail compliance. We audit all retail compliance processes, paperwork, resources, and the physical orders themselves.
We look for opportunities within our retail operations where processes can be implemented or enhanced.
Our main responsibility is to read and educate ourselves on the requirements of all the retailers our clients do business with.
What Are Our Primary Roles?
Retail Process Governance
Retailer Onboarding
Retailer Chargebacks
Retail Process Governance
✔ Define roles & terminology
✔ Establish/revise SOPs (Standard Operating Procedures)
✔ Retailer portal close outs
✔ Coordinate retail order operations
✔ Audits
✔ Training
✔ Issue resolution
✔ Variance analysis
✔ Routing guide reviews
Retailer Onboarding
✔ Define roles & terminology
✔ Establish/Revise SOPs (Standard Operating Procedures)
✔ Standard pricing of EDI implementation, labels, packing slips
✔ Provide metrics for continuous improvement
✔ Provide transparency to the onboarding process
✔ Audits
✔ First article testing
✔ Customer approvals
✔ Routing guide training & reviews
Retailer Chargebacks
✔ Track and manage the process of resolving retailer chargebacks
✔ Partner with Operations and Client Success to investigate and resolve chargebacks
✔ Document
✔ Define roles & terminology
✔ Log chargeback claim details and outcomes
✔ Establish/Revise SOPs (Standard Operating Procedures)
✔ Corrective action
✔ Root cause analysis
✔ Company wide stakeholder chargeback reviews
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