When you sell a premium product, customers expect a premium-quality order fulfillment experience. When that doesn't happen, the overall customer experience suffers.
That was the situation at direct seller, Le-Vel, which markets top-quality nutritional supplements and other lifestyle products.
When its former fulfillment services partner struggled to keep pace with the company's rapid growth, Le-Vel’s operations leaders made a change. Today, Amware handles nationwide fulfillment for the brand out of one primary distribution center and four satellite DCs.
Check out Staci Americas' latest case study on how this lifestyle brand changed its fulfillment strategy to support hyper-growth while achieving consistent operational excellence.