Top 5 Ecommerce Fulfillment Pain Points and Their Solutions

If you’re an ecommerce and logistics professional, you know how crucial seamless fulfillment is to customer satisfaction—and, at the same time, how complex supply chain challenges can become. Whether you're a small retailer or a large enterprise, obstacles in the order fulfillment process can lead to delayed shipments, unhappy customers and even lost revenue. Understanding frequent pain points and addressing them proactively is key to keeping your operations smooth and your customers satisfied.

Here are top five fulfillment pain points that suppliers face—and the solutions that Staci Americas provides to overcome them.

1. Inaccurate Inventory Management

One of the most common issues businesses face is inaccurate inventory tracking, which leads to stockouts or overselling. When customers place an order only to find out the product isn’t available, it damages trust and causes frustration.

At Staci Americas, we use advanced warehouse management systems to provide real-time tracking of stock levels. Our fully integrated client portals ensure that inventory data is synchronized across all your sales channels, reducing discrepancies and helping you keep track of every item in your supply chain. With dedicated customer care and state-of-the-art technology, you can prevent stockouts and ensure that your customers always receive accurate inventory information.

2. Inefficient Order Processing

Slow or inefficient order processing can delay shipments, leading to missed delivery windows and unhappy customers. Fulfillment centers often struggle to process orders quickly, especially during peak periods like holidays.

Staci Americas specializes in scalable fulfillment that can handle both routine daily orders and peak season demand. Our team uses advanced protocols and cutting-edge technology such as pick-to-light processes to ensure that orders are picked, packed and shipped with efficiency and speed. We offer seamless scalability so you can rest assured that orders are processed quickly, regardless of volume, improving delivery speed and customer satisfaction.

We use pick-to-light in several of our facilities, which has the benefits of increased productivity of up to 40%, lower dependency on training time and ultimately, order accuracy,” said Chad Warzecha, CEO of Supply Chain at Staci Americas. “The supervisors are able to use real-time data to look at performance and really make sure that the volume gets out on time and accurately.”

3. Shipping Delays

Shipping delays can be caused by a variety of factors, from poor logistics planning to unforeseen disruptions in the supply chain. However, customers expect fast and reliable delivery, especially with the rise of next-day and two-day shipping. In fact, 69% of consumers are less likely to shop with a retailer again if a delivery runs late.

“Customers that must wait many days to receive orders may look elsewhere,” says Clarissa Cagauan Perez-Pacheco, VP of Operations at NeoLife, a Staci Americas direct sales client. “By leveraging Staci Americas’ national fulfillment network, we help reinforce the reputation of NeoLife promoters for great customer service.”

Our nationwide network of distribution centers is strategically positioned to offer 1-2 day shipping to 95% of the U.S. population. Our New Jersey campus, with nearly 700,000 square feet of versatile warehouse space and its proximity to the Port of Newark, is just one example of how we optimize shipping logistics to reduce transit times. We also work with trusted carriers to ensure on-time delivery and offer advanced monitoring tools so you can track shipments in real time.

4. Complex Return Management (Reverse Logistics)

Returns are a natural part of the retail process, but managing them efficiently can be a challenge. A cumbersome returns process can lead to increased costs and customer dissatisfaction, especially if items aren't processed correctly or refunded promptly.

Staci Americas provides a streamlined reverse logistics service that simplifies returns management. We handle every aspect of the return process, from receiving the product to restocking it or disposing of it according to your guidelines. By implementing strict product disposition procedures, we ensure that returned items are processed quickly and accurately, helping you get products back into inventory and maintain customer satisfaction.

5. Lack of Fulfillment Flexibility

Many businesses struggle to adapt their fulfillment operations to meet evolving customer expectations. Whether it’s offering multiple delivery options (like BOPIS or same-day delivery) or scaling operations for high-demand periods, lack of flexibility can lead to missed opportunities.

One Staci Customer with more than 2 million annual orders needed flexible fulfillment solutions. “We split their volume so the fastest-moving SKUs sit on one side of the conveyor belt, and the rest sit on the other,” said Chad Warzecha. “Because they sit on these freeform, mobile cells, we’re able to add more module units, allowing this customer to scale.”

We’re committed to providing customized, flexible solutions for every client. We offer omnichannel fulfillment services, so whether you're shipping B2B, B2C, or through ecommerce marketplaces, we can adapt to your unique needs. From integrating with your current platforms to scaling fulfillment operations up or down based on demand, we ensure that your fulfillment process is as flexible as your business requires.

Discover the Solution

Fulfillment challenges can be daunting, but they don’t have to slow you down. By partnering with Staci Americas, you can address common pain points like inaccurate inventory management, shipping delays and complex returns with confidence. With our state-of-the-art technology, nationwide fulfillment network and dedicated support team, we help you deliver on your promises, keep your customers happy, and streamline your operations for long-term success.

If you're ready to solve your fulfillment problems, contact Staci Americas today to learn how we can help optimize your supply chain.