Warehouse Automation the Right Way with Susan Rider of Rider & Associates

Harry Drajpuch interviewed Susan Rider, President of Rider & Associates.

Susan has had a long and distinguished career in fulfillment operations, and she talks about her journey in working with businesses to help them optimize their fulfillment operations.

She takes a deep dive into automation and the correct way to evaluate and implement automation in the warehouse.. In her consulting practice, Susan sees a lot of mistakes in this area, usually because a company decide to automate before really thinking through exactly what they want to achieve for the business and how a particular automation strategy would help them.

Susan also talks enthusiastically about SaaS offerings and how small and medium-sized companies can use this model to gain access to very sophisticated technology and compete more effectively with much larger organizations.

Finally, she talks about leadership and the importance of keeping your team members happy and engaged.

#logistics #supplychain #fulfillment #ecommerce #b2c